Service Hub

Create a support or service request and we will get back to you quickly

Need assistance? Our Support team likes to sink their teeth into tricky requests

If you want to create support or service request for any of these topics, then fill out the form here.

  • Purchase advice
  • Support request
  • Repair request
  • Calibration
  • Rental request

Get in touch with our support by phone or get help via TeamViewer Remote Support: Click here

If you’d like to know more about calibration and why it’s so important – visit this page (currently available only in german)

Firmware and Software Download Center for clients

Get access by registering a GeneSys product with it’s serial number. You can do this here.

Visit our Knowledge base – a part of our extended online service

Manage your Notification settings for Software and Firmware updates here:

You need to have a User-Account and register a GeneSys Product to get access